Privacy Policy - Print Unleashed

About this privacy policy

Print Unleashed respects your privacy and is committed to protecting your personal information.

This privacy policy explains what personal information we collect when you visit or shop at Print Unleashed, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.

Print Unleashed is responsible for the personal information described in this policy.

If you have any questions about this privacy policy or how your personal information is used, please contact us at:

Email: printunleashed@gmail.com

What information we collect

We may collect personal information that you provide to us when you place an order, create an account, contact us, leave a product review or choose to receive marketing communications.

This may include:

your name;
billing and delivery addresses;
email address and telephone number;
details of the products you order and your order history;
information you provide when contacting us;
account information if you choose to create an account;
product ratings, reviews and other content you choose to submit;
your marketing preferences; and
technical information about how you use our website, such as device, browser and website usage information.

We do not receive or store your full payment card details. Payments are processed securely by our payment providers.

How we use your information

We use your personal information where necessary to operate Print Unleashed and provide our products and services to you. This includes:

processing and fulfilling your orders;
taking payment and processing refunds;
delivering your order and providing tracking information;
communicating with you about your order;
creating and managing your customer account, if you choose to have one;
responding to questions, enquiries, returns and customer service requests;
displaying and managing product reviews;
preventing fraud, maintaining the security of our website and protecting our business and customers;
keeping records where we are required to do so for legal, accounting or tax purposes;
understanding how customers use our website and improving Print Unleashed; and
sending you marketing emails about Print Unleashed products, news and offers where we have the appropriate permission to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails or by contacting us at printunleashed@gmail.com. Unsubscribing from marketing will not stop essential messages relating to your orders or customer account.

Our legal bases for using your information

Under UK data protection law, we need a lawful basis for using your personal information. Depending on why we are using your information, we may rely on:

Consent — where you have actively given us permission, for example for certain marketing or non-essential cookies and analytics where consent is required. You can withdraw your consent at any time.

Contract — where using your information is necessary to process your order, take payment, arrange delivery, manage returns or provide other services you have requested.

Legal obligation — where we need to keep or use information to comply with legal, tax or accounting requirements.

Legitimate interests — where it is reasonably necessary to operate, protect and improve Print Unleashed, prevent fraud, provide customer service or understand how our business is performing, provided those interests do not override your rights and interests.

Who we share your information with

We only share personal information where necessary to operate our business, provide our services, comply with the law or protect Print Unleashed and our customers.

We may share relevant information with:

payment providers, including WooPayments and the payment services available through it, to securely process payments, refunds and help prevent fraud;
Royal Mail, where necessary to deliver your order and provide tracking and delivery updates;
our website, hosting and ecommerce service providers, including the services used to operate and secure our WordPress and WooCommerce website;
analytics providers, such as Google, where you have given any consent required for analytics technologies;
professional advisers, regulators or authorities, where this is necessary to meet our legal obligations, establish or defend legal rights, or prevent fraud or other unlawful activity.

We only provide third parties with the information reasonably necessary for the relevant purpose.

Cookies and analytics

Our website uses cookies and similar technologies to help it function correctly, keep the website secure and provide features such as the shopping basket and checkout.

We may also use optional analytics technologies, including Google Analytics, to understand how visitors use Print Unleashed and help us improve the website.

Where consent is required, optional analytics or advertising technologies will not be used unless you have chosen to accept them. You will be able to manage your choices through our cookie consent controls.

You can change or withdraw your consent to optional cookies at any time.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services and meet our legal, accounting and tax obligations.

Order and transaction records may be retained for the period required for accounting and tax purposes.

Customer account information will normally be retained while your account remains active or while we have a legitimate reason to keep it.

Information relating to customer enquiries, returns or complaints may be retained for as long as reasonably necessary to deal with the matter and maintain appropriate business records.

If you have agreed to receive marketing communications, we will retain the information necessary to manage your marketing preferences until you unsubscribe or withdraw your consent. We may retain a minimal record afterwards so that we can respect your request not to receive further marketing.

We may retain information for longer where this is necessary to establish, exercise or defend legal claims or where we are required to do so by law.

Your data protection rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

ask us for a copy of the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your personal information in certain circumstances;
object to certain uses of your personal information;
ask us to transfer information you provided to us to you or another organisation in certain circumstances; and
withdraw your consent at any time where we rely on consent to use your information.

These rights do not apply in every circumstance, and we may sometimes need to retain information where we have a legal obligation or other lawful reason to do so.

To exercise any of these rights, please contact us at printunleashed@gmail.com.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to Print Unleashed, the services we use or applicable legal requirements.

When we make changes, we will update the policy published on this website.

Last updated: 30 August 2026