Refund and Returns Policy

Returns and cancellations

We hope you love your Print Unleashed order, but if you change your mind, you have the right to cancel your order within 14 days of receiving your goods.

To cancel, please contact us within 14 days of receiving your order and clearly tell us that you wish to cancel. You do not need to give us a reason.

Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.

Items may be inspected in the same way you would inspect them in a shop, but please take reasonable care of them. We may reduce your refund if an item has been handled beyond what is necessary to establish its nature, characteristics and functioning and this has reduced its value.

This reflects the current UK distance-selling rules: online customers generally have 14 days after receiving goods to cancel, followed by another 14 days to return them.

Returning an item

If you wish to return an item, please contact us before sending it back so that we can provide the return instructions and return address.

For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend obtaining proof of postage and using an appropriate tracked service, as the item remains your responsibility until it reaches us.

Please return items securely packaged and, where possible, in their original packaging.

Refunds

Once we receive your returned item, we will process your refund as soon as possible and no later than 14 days after receiving the returned goods. We may issue the refund earlier if you provide evidence that the goods have been returned.

Refunds will be made to the original payment method.

Our standard Royal Mail Tracked 48 delivery is free. If you chose and paid for an upgraded delivery service, such as Royal Mail Tracked 24, the additional cost of that delivery upgrade will not be refunded if you are returning an order because you have changed your mind.

We may reduce the amount refunded if the value of the goods has been reduced as a result of handling beyond what would reasonably be permitted when examining the item in a shop.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible so that we can put things right.

Please include your order number and, where helpful, photographs showing the problem.

Your statutory rights are not affected. Where goods are faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your consumer rights. This may include a refund, replacement or, where appropriate, repair.

Where we ask you to return an item because it is faulty, damaged, incorrect or not as described, you will not be responsible for the reasonable cost of returning it to us.

Contacting us about a return

To arrange a return, cancellation, replacement or refund, please contact us at printunleashed@gmail.com and include your order number.

Please do not return an item until you have contacted us and received the appropriate return instructions and return address.

Nothing in this policy affects your statutory rights.